Terms & Agreements

1. Who this agreement is with

These terms are a binding agreement between you and To be confirmed: registered legal name, a company incorporated in To be confirmed under company registration number To be confirmed, with its registered office at To be confirmed ("Chokla", "we", "us", "our").

If you are entering into these terms on behalf of a company or other organisation, you confirm you have authority to bind it, and "you" means that organisation.

2. Accepting these terms

You accept these terms when you do any of the following:

• create a Chokla account, or accept the agreement presented during sign-up;
• join a club, claim an offer, or redeem at a merchant;
• sign a club or merchant order form that incorporates these terms by reference.

If you do not accept them, do not use the services. Continued use after a new version takes effect, in the circumstances described in section 17, is also acceptance.

3. Definitions

4. Eligibility

You must be at least 16 years old, or older where local law requires it for the services you use. You must have the legal capacity to enter into a contract, and you must not be barred from using the services under any applicable law or sanctions regime. We may ask you to verify your age or identity where an offer or a legal obligation requires it.

5. Your account

• Give accurate registration details and keep them current.
• Keep your credentials confidential. You are responsible for activity under your account until you tell us it is compromised.
• Tell us promptly at support@chokla.biz if you suspect unauthorised access.
• One account per person. Accounts are personal and may not be sold, shared or transferred.

You may close your account at any time from the app. Closure does not cancel obligations already incurred, and we retain records for the periods set out in the Privacy Notice.

6. Offers, clubs and tiers

Clubs define their own Offer Terms. Chokla operates the platform that publishes and enforces them; we are not the seller of the underlying goods or services and we do not set their price or quality.

• Offers are subject to their published Offer Terms, which are shown before you claim.
• Offers may be limited in quantity, time, location or tier, and may be withdrawn by the club before they are claimed.
• Unless the Offer Terms say otherwise, offers have no cash value, are not exchangeable for cash, and cannot be transferred, resold or combined with other offers.
• An unredeemed offer expires at the end of its validity period and cannot be reinstated.
• Tier status is granted by the club under its own rules. A club may change tier criteria or benefits prospectively; where a change materially reduces a benefit you already hold, the club is responsible for notifying its members.

Where an offer is described inaccurately through an obvious error, we or the club may correct or withdraw it. If you have already paid for something affected by such an error, you are entitled to a full refund.

7. Redemption and settlement

Redemption is completed by verification at the merchant, normally by scanning. Once verified, the offer is marked spent and cannot be used again. The verified redemption record is the authoritative record of what took place, and both the member and the merchant can rely on it.

• An offer that fails verification will not be honoured, whether it is expired, already spent, out of area, or the tier requirement is not met.
• The merchant is responsible for supplying the goods or services the offer entitles you to, and for their quality, safety and description.
• Disputes about the goods or services themselves are between you and the merchant. We will provide the redemption record and reasonable assistance in resolving them.
• Settlement between Chokla, clubs and merchants follows the commercial terms in their respective agreements and is not affected by this section.

8. Payments and refunds

Where an offer or service is paid for through the platform, payment is processed by a third-party payment processor. We do not receive or store your full card details.

• Prices are shown inclusive of applicable taxes unless stated otherwise.
• Where you have a statutory right of withdrawal or cancellation, that right applies and is not limited by these terms.
• Refunds are returned to the original payment method. Timing depends on your payment provider.
• Chargebacks raised without first contacting us may lead to suspension while the matter is investigated.

9. Additional terms for clubs and merchants

If you use Chokla Office as a club or merchant, the following applies in addition to everything above. Where a signed order form or master agreement conflicts with this section, that document prevails.

• Accuracy. You are responsible for your Offer Terms, pricing, location data and staff permissions being accurate and lawful, including any sector-specific advertising and consumer rules.
• Honouring offers. You will honour every valid redemption verified by the platform, on the terms you published.
• Your users. You are responsible for the staff accounts you create, for revoking access when someone leaves, and for their actions in Chokla Office.
• Member data. Data you receive about members may be used only to operate your programme and honour redemptions. You may not sell it, use it for unrelated marketing, or retain it beyond what your own lawful basis supports. Where Chokla acts as your processor, the data processing terms attached to your agreement apply.
• Brand assets. You grant us a non-exclusive, royalty-free licence to display your name, logo and offer content within the services for the purpose of operating your programme. You may withdraw it on written notice, effective once we can reasonably remove the assets.
• Fees. Fees, billing frequency and settlement terms are those set out in your order form. Amounts are exclusive of taxes unless stated.

10. Acceptable use

You must not:

• use the services unlawfully, fraudulently, or to launder money or evade sanctions;
• create multiple or automated accounts, or manipulate referrals, tiers or offer eligibility;
• duplicate, forge, tamper with or resell offers or redemption codes;
• probe, scan, overload or attempt to bypass the security of the services, or access another user's account or data;
• scrape, crawl or extract data other than through a documented API under a written agreement;
• reverse engineer, decompile or attempt to derive source code, except to the extent that restriction is unenforceable by law;
• upload malware, or content that is unlawful, infringing, harassing or misleading;
• misrepresent your identity or your affiliation with any organisation.

We may investigate suspected breaches and take proportionate action, including reversing fraudulently obtained benefits.

11. Intellectual property

The services, including the Chokla name, the Chokla mark and logo, the software, designs and all content we supply, are owned by Chokla or its licensors and protected by intellectual property law. Subject to these terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the services for their intended purpose. No other rights are granted.

Content you submit remains yours. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce and display it to the extent needed to operate the services and provide them to you. Club and merchant brand assets remain the property of their owners.

If you believe content on the platform infringes your rights, write to support@chokla.biz identifying the content, your rights in it and your contact details.

12. Availability and changes to the services

We work to keep the services available but do not guarantee uninterrupted access. Maintenance, updates, third-party failures and events outside our reasonable control can all cause interruption. Where a written service level applies to a club or merchant agreement, that document governs availability for them.

We may add, change or discontinue features. Where a change materially reduces functionality you rely on, we give reasonable prior notice, and paying customers may cancel and receive a pro-rata refund of prepaid fees for the unused period.

13. Disclaimers

To the fullest extent permitted by law, and except as expressly stated in these terms, the services are provided "as is" and "as available" without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that the services will be error-free or uninterrupted, and we make no warranty about goods or services supplied by merchants, or about the terms, quality or availability of any club's offers.

14. Limitation of liability

Nothing in these terms limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• any liability that cannot lawfully be limited or excluded.

Subject to that, and to the fullest extent permitted by law:

• we are not liable for indirect, incidental, special, consequential or punitive loss, or for loss of profit, revenue, goodwill, business opportunity or anticipated savings, however arising;
• we are not liable for loss or corruption of data except where it results from our failure to apply the security measures described in the Privacy Notice;
• our total aggregate liability arising out of or in connection with these terms in any 12-month period is limited to the greater of the amounts you paid us in that period and To be confirmed: cap amount and currency.

Each party must take reasonable steps to mitigate its loss. Claims must be brought within the period allowed by applicable law.

15. Suspension and termination

You may stop using the services and close your account at any time. We may suspend or terminate access, in whole or in part, if:

• you materially breach these terms and, where the breach can be remedied, do not remedy it within 14 days of written notice;
• immediate action is needed to prevent fraud, protect other users or comply with law;
• fees due under a club or merchant agreement remain unpaid after notice.

Where we suspend an account, we tell you why unless doing so would prejudice an investigation or breach a legal obligation, and we restore access once the reason is resolved. On termination, unredeemed offers lapse unless the Offer Terms or applicable law say otherwise, and sections 11, 13, 14, 16 and 18 survive.

16. Governing law and disputes

These terms and any dispute arising out of them are governed by the laws of To be confirmed: governing law, without regard to its conflict-of-laws rules. The courts of To be confirmed: forum have exclusive jurisdiction.

If you are a consumer, this does not deprive you of the protection of the mandatory law of your country of residence, and you may bring proceedings in the courts of that country where local law gives you that right.

Before starting proceedings, please contact support@chokla.biz. Most disputes are resolved faster this way, and we will engage in good faith for 30 days.

17. Changes to these terms

We may update these terms to reflect changes in the services, the law or our business. The current version and its date are shown at the top of this page.

• Minor changes: clarifications and corrections take effect when published.
• Material changes: we give at least 30 days' notice by email or in-app before they take effect, and ask you to accept the new version.
• If you do not accept a material change, you may close your account before it takes effect. For paying customers, prepaid fees for the unused period are refunded pro rata.

Superseded versions are archived and available on request from support@chokla.biz.

18. General

• Entire agreement. These terms, the Privacy Notice and any order form you have signed are the whole agreement between us on this subject and replace earlier discussions.
• Severability. If a provision is held unenforceable, the rest continues in force and the provision is read down to the minimum extent needed to make it valid.
• No waiver. Not enforcing a right on one occasion does not waive it.
• Assignment. You may not assign these terms without our written consent. We may assign them to an affiliate or in connection with a merger, reorganisation or sale of the business, provided your rights are not reduced.
• Third parties. No one other than you and Chokla has any right to enforce these terms.
• Force majeure. Neither party is liable for failure to perform caused by events beyond its reasonable control, for as long as the event continues.
• Notices. We give notice by email to the address on your account or in-app. You give notice to support@chokla.biz, and to our registered office for formal legal notices.
• Language. These terms are drawn up in English. Any translation is provided for convenience, and the English text prevails in the event of a conflict.

19. Contact

Full registered entity details are published under Contact. See also the Privacy Notice.